At TrackQlik (including its parent company “TrackQlik” or subsidiaries or affiliated companies, henceforth also referred as ‘TrackQlik ’, ‘we’ or the ‘Company’), we understand that you are trusting us with confidential information and we believe that you have a right to know our practices regarding the information we may collect and use when you use the our service or interact with us in any manner.
TrackQlik is a cloud-based web platform that enables organizations to manage their human resources and process payroll. TrackQlik Mobile Apps are also part of the same offering. In addition TrackQlik also operates TrackQlik website.
A User may be either an entity, for example an employer which has executed an agreement with TrackQlik or with TrackQlik’s resellers or distributors who provide TrackQlik’s services (“Customer “) or a Customer’s users for example a Customer’s employees, of the Services or users of the Website (“End User(s)“) (Customer and End User shall collectively be referred to as “Users” or “you“).
For the purposes of GDPR or European Economic Area data protection law, (the “Data Protection Law“), the data controller of the data processed through the Service is the Customer who makes available and permits End Users to access and use the Service or anyone on its behalf. For data retained through the website or data processed not through the Service (i.e. contact detailed of potential customers or resumes sent to us from potential employees for the purpose of engagement with TrackQlik ), TrackQlik is the controller (the “Controller”).
Information we collect and how we use it
The first type of Data is non-identifiable and anonymous information (“Non-personal Information”). We are not aware of the identity of the User from which we have collected Non- Personal Information. Non-Personal Information is any unconcealed information which is available to us while Users are using the Service or the Website. Non-personal Information which is being gathered consists of technical information and behavioral information and which may include, the User’s Internet protocol (IP) address used to connect your computer to the Internet, your uniform resource locators (URL), operating system, type of browser, browser plug-in types and versions, screen resolution, Flash version, time zone setting, the User’s ‘click-stream’ on the Website and Services, the period of time the User visited a specific page on the Website or Service, methods used to browse away from a page.
We generally collect and process the following types of Personal Information:
Personal Information which is being gathered through the Service consists of any personal details provided consciously and voluntarily by a Customer (Employer), End User or the Customer’s administrator or through your use of the TrackQlik platform. This may include your name (first and last), nickname, birthdate, gender, nationality, job title, phone number(s), date you first started working for your employer, department you work in, employee ID/ national security number, address, country, city, postcode, family status, spouse’s and other dependents name, gender and birth date, your bank account details (bank name, account number, branch address), details regarding your salary and work (pay period, payment frequency, base salary, gross salary, overtime, bonuses, commissions, statutory payments such as sick, maternity/paternity leave, salary payment currency, credential regarding the right to work in your jurisdiction, tax code, emergency contact details (name, relation, phone number(s), email address(es), city, country, post code), termination date, termination reason, probation end date, status in the system and in the workplace, IP address and other unique identifiers, User’s information relating to tax declarations, information the Customer chooses to collect and other information User may choose to provide to TrackQlik and to its employee.
Location Information We do not ask you for, access, or track any location based information from your mobile device at any time while downloading or using the Mobile Apps. However, if you are using the TrackQlik Mobile App, your employer may enable location tracking technology for time keeping purposes. The GDPR legal basis for processing this information is the contractual obligation to your employer to perform the Services. If you apply for a job at TrackQlik through the Site, You may provide Us with your location information by selecting the “Locate me” button. We use this information to present to you available jobs near your current location. The GDPR legal basis for processing this information is your consent.
Attendance Logs If our Customer (Employer) chose to utilize the optional Time and Attendance module, we shall retain and process biometric device logs of the users for the purposes of calculating attendance and payroll using the rules configured by the Customer. The information collected consists of employee or attendance id along with timestamps of punches (in and out entries)
Contact Information When you express an interest in obtaining additional information about the Services, the Site, or Mobile Apps, TrackQlik may ask you to provide your personal contact information, such as your name, email address, and phone number. This information is used to communicate with you by responding to your requests, comments and questions. The GDPR legal basis for processing this information is the legitimate interest in communicating with you and answering your questions.
Device Information When using the Mobile Apps, We may request access to your device’s camera and photo storage. This allows you to take and upload pictures and such access would only be used in ways you choose. You may at any time revoke access at the device level. We do not access your device’s camera and photo storage without your permission. We use mobile analytics software to allow Us to better understand the functionality of Our Mobile Apps on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information We store within the analytics software to any Personal Information you submit within the Mobile Apps. When you download and use the Mobile Apps, We automatically collect your device information such as operating system version, type, hardware usage statistics, etc. The GDPR legal basis for processing this information is the contractual obligation to your employer to perform the Services.
Data Collected as a Service Provider As a service provider, TrackQlik systems only collects information as per the Customer (employer’s) requirement. Our Master Subscription Agreement governs the delivery, access, and use of the Services and Mobile Apps, including the processing of Personal Information and data submitted through Services accounts. The Customer (e.g., your employer) controls their Platform and any associated client data. If you have any questions about specific Platform settings, the processing of Personal Information in the Platform, or its privacy practices, please contact the Customer administrator of the Platform you use.
Customer data will be used by TrackQlik in accordance with the Customer’s instructions, applicable terms in the Master Subscription Agreement, Customer’s use of Services functionality, and as required by applicable law. Under applicable GDPR, TrackQlik is a processor of Customer data and Customer is the controller.
Sharing of your Information
Third Party Services
At times, you may be able to access other Third Party Services through the Site, for example by clicking on links to those Third Party Services from within the Site. We are not responsible for the privacy policies and/or practices of these Third Party Services, and you are responsible for reading and understanding those Third Party Services’ privacy policies.
Information Shared with Our Service Providers.
We may share your information with third parties who provide services to Us. These third parties are authorized to use your Personal Information only as necessary to provide these services to Us. These services may include the provision of (i) email services to send marketing communications, (ii) mapping services, (iii) customer service or support, and (iv) providing cloud computing infrastructure.
Information Shared with Our Sub-Processors.
We employ and contract with people and other entities that perform certain tasks on Our behalf and who are under Our control such as an email service providers to send emails on Our behalf, mapping service providers, and customer support providers Our “Sub-Processors”). We may need to share Personal Information with Our Sub-Processors in order to provide Services to you. Unless We tell you differently, Our Sub-Processors do not have any right to use Personal Information or other information We share with them beyond what is necessary to assist Us. Transfers to subsequent third parties are covered by onward transfer agreements between TrackQlik and each Sub-Processor. A list of TrackQlik Sub-Processors that process Personal Information of individuals located in the EU can be found here.
Information Disclosed Pursuant to Business Transfers.
Information Disclosed for Our Protection and the Protection of Others.
We require all third parties to respect the security of your Personal Information and to treat it in accordance with applicable laws. We do not allow third party service providers and Sub-Processors We share your Personal Information with to use it for their own purposes and only permit them to process your Personal Information for specified purposes in accordance with Our instructions.
Any Customer may request information regarding the storage and retention of data (“Audit”) by contacting us. TrackQlik shall make reasonable efforts to respond to the Audit in a reasonable time and subject to applicable law and to the protection of TrackQlik ’s trade secrets (Customer’s personnel may be required to executed a non-disclosure agreements).
TrackQlik will retain data it processes on behalf of its Customers only for as long as required to provide the Service to its Customers and as necessary to comply with its legal obligations, resolve disputes and enforce its agreements. The data in TrackQlik is backed up for system continuity purposes and each backup file may be stored for 90 days.
Each User must keep the appropriate backup of its data. TrackQlik shall not be responsible for any deletion of data or for any breach to database or for any erroneous data unless otherwise agreed with its Customer.
After a termination of services by a customer, an automated process will begin that permanently deletes the data in 30 days. Once begun, this process cannot be reversed and data will be permanently deleted. Some data will not be deleted and shall be kept in an anonymized manner.
TrackQlik collects and retains metadata and statistical information concerning the use of the Service which are not subject to the deletion procedures in this policy and may be retained by TrackQlik for no more than required to conduct its business. Some data may be retained also on our third-party service providers’ servers in accordance with their retention policies. You will not be identifiable from this retained metadata or statistical information.
Customer may retain Personal Information and other Data about an End User which the Controller owns and the End User may have no access to. If you have any questions about the right of the Customer to retain and process your Personal Information you should raise this directly with the Customer. You hereby agree not to assert any claim against TrackQlik this regard and waive any rights regarding such Data and Personal Information including the right to view and control such Data and Information.
Anonymized aggregated data may be retained by TrackQlik for as long it is required to provided its services. Contracts and billing information may be retained as required by TrackQlik but at least 5 years from termination or expiration of the relationship with the applicable Customer or party.
Where do we store your Data?
The Data we collect is hosted on the Azure Cloud in Singapore and US West data centers which provides advanced security features and is compliant with ISO 27001 standard.
TrackQlik headquarter is based in Pakistan from where we provide customer support services, but no customer data is stored, except for customer call data.
Therefore, in providing your Personal Information to TrackQlik , your Personal Information will be sent to the Singapore, US and Pakistan (or otherwise outside of the European Union), where the local applicable law may provide you with less protection than under European Union law. However, any transfer of Personal Information from the European Union to the these other locations will be strictly in accordance with applicable European Union data protection law.
Security and storage of information
We take a great care in implementing, enforcing and maintaining the security of the Service, and our Users’ Personal Information. TrackQlik implements, enforces and maintains security policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of personal data and monitor compliance of such policies on an ongoing basis. TrackQlik is certified under the ISO 27001:2013.
The Personal Information is hosted on the Microsoft Azure in Singapore and US West which provides advanced security features and is compliant with ISO 27001 standard, among other certifications, as listed here: https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings?product=Azure. All Personal Information is stored with logical separation from information of other customers. However, we do not guarantee that unauthorized access will never occur.
TrackQlik shall act in accordance with its policies to promptly notify Customer in the event that any personal data processed by TrackQlik on behalf of Customer is lost, stolen, or where there has been any unauthorized access to it subject to applicable law and instructions from any agency or authority. Furthermore, TrackQlik undertakes to co-operate with Customer in investigating and remedying any such security breach. In any security breach involves Personal Information, TrackQlik shall promptly take remedial measures, including without limitation, reasonable measures to restore the security of the Personal Information and limit unauthorized or illegal dissemination of the Personal Information or any part thereof.
TrackQlik maintains documentation regarding compliance with the requirements of the law, including without limitation documentation of any known breaches and holds reasonable insurance policies in connection with data security.
The Service may, from time to time, contain links to external sites. We are not responsible for the operation, privacy policies or the content of such sites.
Your Rights associated with your information
If we are storing your personal information, you have the following rights to your information based on the services and your region.
In the event that you have provided Personal Information to Us on our website TrackQlik ,we will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by contacting Us at support@TrackQlik . We will respond to your request within a reasonable timeframe.
When acting as a service provider of Our Customer, TrackQlik has no direct relationship with the individuals whose Personal Information is provided to TrackQlik through the Services. An individual who is or was employed by one of Our Customers and who seeks access to, or who seeks to correct, amend, object to the processing or profiling of, or to delete his/her Personal Information in the Platform, should direct his/her query to the HR department of the Customer Organization that uses the Platform and for which he/she works or used to work if he/she cannot make the appropriate changes via its access to the Platform provided by the Customer.
If located in the European Economic Area (“EEA”), you have the following rights regarding your Personal Information where we directly collected from you and that we control. (This does not apply to data collected by our customer organizations):
Right of Access.
You can request details of your Personal Information We hold. We will confirm whether We are processing your Personal Information and We will disclose additional information including the types of Personal Information, the sources it originated from, the purpose and legal basis for the processing, the expected retention period and the safeguards regarding data transfers to non-EEA countries, subject to the limitations set out in applicable laws and regulations. We will provide you free of charge with a copy of your Personal Information but We may charge you a fee to cover Our administrative costs if you request further copies of the same information.
Right of correction.
At your request, We will correct incomplete or inaccurate parts of your Personal Information, although We may need to verify the accuracy of the new information you provide us.
Right to be forgotten.
At your request, We will delete your Personal Information if:
it is no longer necessary for Us to retain your Personal Information;
you withdraw the consent which formed the legal basis for the processing of your Personal Information;
you object to the processing of your Personal Information (see below) and there are no overriding legitimate grounds for such processing;
the Personal Information was processed illegally;
the Personal Information must be deleted for Us to comply with Our legal obligations.
We will decline your request for deletion if processing of your Personal Information is necessary: 1. for Us to comply with Our legal obligations; 2. for the establishment, exercise or defense of legal claims; or 3. for the performance of a task in the public interest.
Right to restrict processing.
At your request, We will restrict the processing of your Personal Information if:
you dispute the accuracy of your Personal Information;
your Personal Information was processed illegally and you request a limitation on processing rather than the deletion of your Personal Information;
We no longer need to process your Personal Information, but you need your Personal Information in connection with the establishment, exercise or defense of a legal claim; or
you object to the processing of your Personal Information (see below) pending verification as to whether an overriding legitimate ground for such processing exists.
We may continue to store your Personal Information to the extent required to ensure that your request to restrict processing is respected in the future.
Right to data portability.
At your request, We will provide you free of charge with your Personal Information in a structured, commonly used and machine readable format, if:
you provided Us with your Personal Information;
the processing of your Personal Information is required for the performance of a contract; or
the processing is carried out by automated means.
Right to object.
Where We rely on Our legitimate interests (or that of a third party) to process your Personal Information, you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms. We will comply with your request unless We have compelling legitimate grounds for the processing which override your rights and freedoms, or where the processing is in connection with the establishment, exercise or defense of legal claims. We will always comply with your objection to processing your Personal Information for direct marketing purposes.
Right not to be subject to decisions based solely on automated processing.
You will not be subject to decisions with a legal or similarly significant effect (including profiling) that are based solely on the automated processing of your Personal Information, unless you have given Us your explicit consent or where they are necessary for the performance of a contract with Us.
Right to withdraw consent
You have the right to withdraw any consent you may have previously given Us at any time. In order to exercise your rights in this section We may ask you for certain identifying information to ensure the security of your Personal Information. To request to exercise any of the above rights, please contact Us at firstname.lastname@example.org. We will respond to your request within 30 days or provide you with reasons for the delay.
Usually, We will not charge you any fees in connection with the exercise of your rights. If your request is manifestly unfounded or excessive, for example, because of its repetitive character, We may charge a reasonable fee, taking into account the administrative costs of dealing with your request. If We refuse your request We will notify you of the relevant reasons.