Customer Digital Experience with TrackQlik After Sales complaints digitization & Automation.
Win customers with service excellence. Boost revenue
Plan & automate your after sales customer digital experience with your products. Either these are customer complaints for your products or services, TrackQlik helps product sellers and services providers to digitize full life cycle of their complaints resolution process. TrackQlik integrates with your ticketing systems and other IT systems to automate complaint assignment to your field workforce to ensure timely resolution of assigned complaints. The online service you need to maintain high levels of business efficiency and mobile employees’ performance .Tools for your clients to track their service requests.
Empower your workers to be your eyes in the field with our Dynamic Forms. Need more data from field? Develop your own field forms on the go and make it part of your field service jobs or Surveys. Get the right data on the fly. Build web forms to get field jobs auto registered in TrackQlik directly from your web or apps.
Empower your clients. Clients can track their orders or service & assigned agent requests via Weblink , live chat with agent, OTP to close task, feedback & review after task completion. All via SMS
Rewards your field staff by paying them for each mile they travel and for each minute they spend in performing their duty.