Improve customer satisfaction with Tracking Software in Sao-Paulo Brazil can during COVID-19 Pandemic

TrackQlik# 1 Tracking Software in Sao-Paulo Brazil added the benefit of joining a restaurant. However, there is also a drawback to the popularity of these delivery apps: as delivery becomes easier to use using these third-party providers, the competing delivery business is also growing rapidly. Standing in this hyper-competitive industry has become more important than ever.

TrackQlik# 1 Tracking Software in Sao-Paulo Brazil

Improve customer satisfaction with Tracking Software in Sao-Paulo Brazil

Delivery Tracking Software in Sao-Paulo Brazil, backed by robust machine learning algorithms, helps delivery service companies to create this engaging delivery experience for their customers. If there are a million packages to be delivered in day, LogiNext’s system would plan an intricate schedule which accommodates individual skill sets of the drivers and delivery associates, vehicle types and capacity, customer-specific pickup and delivery time, and local traffic conditions, to assign the perfect schedule to each trip which would fulfill all deliveries on-time.

Another factor is the agility and responsiveness required for any on-ground logistics optimization engine. Delivery Software in Sao-Paulo Brazil tracks each order from the moment it leaves the distribution center to the point it reaches the customer’s hands. Each positive event (dispatch, package delivery updates, etc.) or negative events (unplanned delays, failed deliveries, etc.) are sent as instant alerts so that the managers can take immediate corrective actions to fix them. Managers can view all delivery movements (in real-time) through an interactive map view which shows every single relevant detail associated with on-ground activities in a single screen.

Moreover, the managers can even plan routes and delivery schedules from an intricate mapping interface which makes allocation and dispatch (along the perfect schedules for on-time deliveries) as simple as drag-and-drop. Suppose, there are ad-hoc pickup and delivery requests. Tracking Software in Sao-Paulo Brazil would dynamically allocate the pickups to the nearest delivery associate (to the pickup point) with available time and vehicle capacity. The ETAs of all deliveries would be automatically updated and communicated to the customers. This would happen even when there are delays due to unforeseen circumstances. The customer would still be notified and updated about the exact time when they would receive their package.

Increase customer satisfaction

We have seen above how the right Tracking Software in Sao-Paulo Brazil can help companies manage their available resources to cater to the increasing same-day or next-day delivery demands. Now, let’s look at the customer experience created with this.

The customer can choose whichever delivery time window they want to receive their package. They can even choose time-windows when they won’t be available to receive it. They can mention multiple addresses, specifying when they would be available at which address. They can customize everything about how they want the package delivered. The delivery company just gave them all the control, and the customer appreciates this.

Moving on along the customer’s delivery experience, they receive timely communication about the confirmation of their delivery time preference and clear ETA about exactly when the package would be delivered. If required, when the package is out for delivery, the customers can even track the live movement of the delivery associate with Tracking Software in Sao-Paulo Brazil. They would be notified when the associate is about half an hour out from their location to give them an even finer idea of the ETA.

When they receive the package, the delivery would be electronically validated right in front of them. The associate would take a pic of the package and capture the receiver’s signature within Tracking Software in Sao-Paulo Brazil. The customer can rate their delivery experience and leave feedback in that app itself.

From start to finish; the customer got to control each part of their delivery experience; they received their package at the promised time and in perfect condition; they had their package validated; they could leave their feedback right then, and not later when the experience became old.

Previously, companies created an in-store ambiance to create more value for the customers. In the widely omnichannel world now, the in-store ambiance has been categorically replaced but a ‘perfect delivery experience’. Logistics is no longer a cost-guzzling department, it is one of the main factors to boost customer satisfaction and lifetime value. It is a key business asset. Companies don’t have to go on to reimagine their logistics and begin from scratch. Tech-enablement through Tracking Software in Sao-Paulo Brazil can help them turn their current logistics set-up into a market leading core-competency.