Trackqlik#1 Complaint software in Pakistan All major businesses aim to provide outstanding after-sales service to their customers, which necessitates the use of complaint management software. Our software developers created an online complaint management system where clients may file their grievances using an app or a web-based login.
Trackqlik#1 Complaint software in Pakistan
The management of complaints is done in a step-by-step manner.
Step 1: The customer can file a complaint.
Customers can register to complain by phone or by downloading an Android app that allows them to enter their product/service issues. The software will assign a new id that will be provided to the customer by SMS or email. He can check the status of his registered complaints via the customer app.
Step 2: The administrator assigns the complaint to a service engineer.
All complaints are listed on the admin’s web-based software (either directly by the customer from his smartphone or by our person who answers the phone in the office).
Then, with a single click, it is assigned to our service engineer. The application can be used to specify the specifics of the problem.
Step 3: Service Eng. receives an app notification.
The support engineer uses an Android app to access his assigned complaint list. He must update the statues of each with the android app’s live location monitoring. Pending issues and detail issues can be displayed in the app, and a solution can be provided with photo updates.
Step 4: Both the administrator and the customer are notified.
The customer receives a real-time status of his registered issue as well as contact information for the service person. He also receives the details of the solution by email, which is handled by personnel. Admins receive extensive reports that include live issues, finished complaints, pending topics, and a variety of customer details.
How does complaint software work in practice?
This complaint is entered into our system and assigned to a member of our support team. One of the best apps of complaint software in Pakistan, service management software, may help field service teams improve customer care. Every company’s most essential asset is its sales service. Arth Technology develops service software that also handles spare parts sales.
Complaint management software aids in the tracking and resolution of customer complaints and difficulties. Our software allows you to keep track of and collect complaints from both clients and employees.
Our complaint software programme incorporated an automated complaint process, which enhanced workflow and documentation. We investigate and respond to all types of client concerns.
We have attempted to respond to customers as quickly as feasible. Our programme can keep track of your complaints so that clients can keep up with the current trends. We make it simple for new users to get started, while still keeping your budget in mind and meeting all of your needs at an affordable price. We have a support system that is available 24 hours a day, seven days a week.
App Functionalities & Admin Panel
- Identifying the sort of complaint ( AMC / REPAIR, etc.) is simple.
- Registration complaint with a specific customer ticket number
- If AMC sends out reminders on a regular basis, it will have a complaint state for each ticket created by clients.
- The service engineer has an Android app that allows him to see all of the customer complaints software in Pakistan that have been assigned to him.
- Each customer’s complaint status is updated by the service engineer.
- Auto location capture of clients who have made a complaint, according to a service engineer.
- If a service engineer visits a customer’s site, he must calculate the kilometres travelled per day (daily travel computation).
- This system includes capabilities such as document uploading of client issues and providing solutions to those concerns.
- Integration with Zoho, Salesforce, Freshdesk, liveagent, helpdesk, and Instabug is possible.
- Through auto email and SMS alerts, the system provides for effective communication.
- We recognize that insights are critical for any business to obtain relevant information through automation in order to organize resources for maximum efficiency.
- For website and mobile app development, we have an experienced developer team.
Why is it necessary to have complaint software?
When our sales staff sells a product or service to a corporation or an individual, they make a lot of promises. When our customer first uses our product, he may have complaints about some of its features or quality issues. So he can use this online complaint software system to file a complaint about his issue and receive a response. Customers can be handled quickly with online complaint tracking software, which can also improve customer service by taking corrective action. The purpose of complaint management software is to manage customers with the best level of customer satisfaction. It should provide in-depth knowledge base reports that highlight the customer’s difficulties. Nowadays, every company organization has a top-notch personnel dedicated to resolving this issue and providing appropriate solutions. As a result, the consumer is satisfied and will return to us. In the previous ten years, online sales through e-commerce websites have surged by 300 times. A customer has a problem as a result of a lack of clarity, and his complaint must be remedied as soon as feasible. Because the cost per click for internet sales is so high, finding a good consumer is quite tough. Many eCommerce online enterprises, software business organizations, hardware dealers, electronic showrooms, and other businesses use our complaints software in Pakistan. Although this complaint management solution system is of high quality, certain elements assist the business organizer in understanding each customer’s issue. He can analyze the problem in his product with the help of his support team.
Admin module: Admin has access to all client information as well as the complaints software team. The android app’s complaints management module allows him to select a complaint that has been assigned to him and upload the status of each complaint. He must specify which solution he is referring to.
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