Trackqlik#1 Complaint software in Pakistan Banks receive complaints on a regular basis. Complaints are no longer restricted to your customer care staff; they may now be referred to regulatory agencies as a result of increased regulatory supervision. Failure to properly manage complaints or getting an excessive number of the same complaints can result in audits, fines, and reputational damage. Effectively recording complaints, on the other hand, might reveal important information about your bank’s operations, such as potential regulatory difficulties, employee training gaps, and customer service issues. Effective complaint management software solutions can aid in this situation.
Trackqlik#1 Complaint software in Pakistan
Because complaints made might come from a variety of places (call centers, service employees, or regulators) and through various methods (verbal, email, social media, or direct mail), it’s critical to keep track of them all.
Keeping records on spreadsheets and files no longer meets legal standards, and it can result in audit results, fines, and reputational damage. Complaints must be gathered in a central database and investigated and managed correctly in order to satisfy regulatory obligations and give meaningful intelligence.
Simple and Efficient SaaS Complaint software
Quantivate Bank Complaint Management Software automates the complaint management process in a simple and effective SaaS solution. This flexible and easy-to-use solution contains the following features:
- Track and manage customer, supplier, and other stakeholder concerns.
- Keep track of your follow-up actions.
- Any discoveries or regulatory non-conformance that may be related to a complaint should be reported.
Quantivate Complaint Software in Pakistan allows you to manage the whole complaint lifecycle with real-time complaint monitoring, reporting, alarms, and escalation of possible problems from a single centralized database.
Bank regulatory compliance:
Quantivate Complaint Management Software helps banks comply with the changing regulatory environment by assisting them in meeting both governmental and volunteer complaint handling standards.
When a regulatory agency, such as the CFPB, BBB, NCUA, FDIC, or others, receives a complaint, there is a limited length of time to rectify it. Quantivate Complaint Management provides analytics and alerts to help you stay on top of deadlines, responses, and follow-ups so you can respond to all complaints in a timely manner.
The Features Your Bank Will Require to Succeed
Quantivate Complaint Software in Pakistan provides your bank with all of the tools it needs to implement standard complaint processing and resolution processes, including:
Complaint Management and Resolution — Provides a single-point solution for entering, researching, and addressing complaints received directly from customers or via other channels such as social media.
Real-time Complaint Tracking — Easily visualize and follow the complaint progress and lifecycle across numerous channels as complaints are filed, examined, and disposed.
Regulatory Compliance – Effectively fulfil CFPB, UDAAP, DFI, ISO, and other regulatory criteria. Also, insert monitoring information for any other regulators you want.
Escalations – Automate the escalation of complaints that have been open or inactive for an extended period of time.
Response Templates — Respond swiftly to typical concerns by using built-in reaction templates or creating your own.
Executive Dashboards and Reporting — Designed to provide insights to busy executives who want to quickly grasp relevant risk patterns.
Analyze- Analyze whether items, services, or locations are generating the most or least complaints.
Alerts and Notifications — Set up notifications to notify you when a complaint is received, escalated, authorized, settled, or has been open for an excessive amount of time.
GRC Integration — For consistent risk management procedures, Quantivate Complaint Management Software connects with other Quantivate GRC modules.
Flexible User and Group Permissions — Easily establish and assign multiple individuals, groups, or departments in your organization to different complaint management responsibilities.
Automated workflow- Create, configure, or adjust automated workflows to guide consumers through basic complaint response processes.
Quantivate Complaint Management Software Benefits
- Improve authorization, research, and resolution timelines to streamline complaint software in Pakistan and cut costs.
- Maintain regulatory compliance.
- Using a reliable SaaS platform, establish a bank-wide complaint handling mechanism.
- By assuring prompt and effective complaint inquiry, you may reduce reputation threats while also increasing customer satisfaction.
- Automate the process of allocating complaints and the inspections that go along with them.
- Real-time complaint tracking, reporting, alarms, and escalation of possible issues let you monitor the full complaint lifespan.
Capabilities for Single Sign-On
Single sign-on (SSO) enables you to sign into the Quantivate platform using your company’s data (active directory) instead of providing your username and password. User provisioning is supported by Quantivate’s SSO solution, which instantly generates an account on the first login.
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