Delivery Software in Sao-Paulo Brazil can help in customer reviews during COVID-19 Pandemic

TrackQlik# 1 Delivery Software in Sao-Paulo Brazil helps the restaurant industry is a market with huge trends and consumer demand. As the number of people ordering their food online is increasing, so too is the concern about the impact of food delivery on sustainability and the environment. Two out of three consumers care more about sustainable food packaging than they did 5 years ago. 66% of all consumers will pay more for products from environmentally linked brands, half of which are willing to pay a premium for sustainable packaging.

TrackQlik# 1 Delivery Software in Sao-Paulo Brazil

Delivery Software in Sao-Paulo Brazil can help in customer reviews during COVID-19 Pandemic

Conventional wisdom tells us not to trust strangers, but in practice, we do it all the time. In fact, their opinion matters a lot—on Yelp, Google, OpenTable, and beyond. A recent survey showed that nearly 90 percent of consumers read reviews of local businesses, 57 percent will only buy from businesses with four or more stars, and consumers read an average of 10 reviews before trusting a business. That is why Delivery Tracking Software in Sao-Paulo Brazil is important.

While one negative review can put a dent in your small delivery business, lots of positive reviews do wonders: a one-star increase in a restaurant’s average rating on Yelp leads to roughly a 9 percent increase in revenue.

There are lots of strategies to increase the quality and number of your online reviews (such as responding to complaints directly by commenting) but one of the best ways is to get the fundamentals right: provide a great customer experience.

If that sounds daunting, here’s the good news: If you’re using the right Tracking Software in Sao-Paulo Brazil, great customer experience is built in. Here are four ways that GetSwift’s delivery software feeds right into customer experience and will have your business getting positive review after positive review. We’ve seen this happen for small businesses across industries—from restaurants to cannabis to furniture. Here you go:

Transparency

One of the most frequent calls or complaints a delivery business gets is, “Where’s my delivery?” You can solve that by giving your customers a live tracking map, live ETA, and SMS alerts, all automatically provided with Delivery Software in Sao-Paulo Brazil. The benefits to customers are enormous: they won’t need to call you anymore, they can plan their schedule around the delivery, and they get notified of any delay in advance. This clear, crisp delivery experience is so refreshing to customers—especially compared to the all-day delivery windows they get from some providers—that it leads to glowing reviews.

Fast Response Times.

With the right Delivery Software in Sao-Paulo Brazil, your operations team can spot potential hiccups before they arrive—right from one easy dashboard. If a delivery is going to be late, you have that pop on right on your dashboard, meaning you can alert the customer before it happens. Why would a customer give you a bad review if you reached out to solve the problem before it affected them? If anything, they’ll go on Yelp or Google to write about how you turned a negative to a positive.

Fast Delivery.

For most deliveries, especially in online food delivery, speed is a big part of what’s going to make customers happy. But you can’t get faster relying on the same old technology, where you are calling and texting your drivers to find out where they are before giving them an assignment. Once you adopt Delivery Software in Sao-Paulo Brazil, your fleet won’t magically drive faster. But, you will save time at every stage—dispatching times go down, routes are cleaner, drivers waste less time—and all of a sudden you have the opportunity to cut delivery times by 35 percent. The result is customer happiness.

Happy Drivers.

Speaking of drivers, happier drivers mean happier customers. One human interaction can, of course, make someone’s day. If your drivers are stressed out and don’t know where in the city they’re headed to next, or who will be complaining to them because they’re late, the quality of those interactions goes down. On the other hand, drivers on the Delivery Software in Sao-Paulo Brazil for courier drivers have a simple interface to view their upcoming routes and all their drop-offs, the system automatically sends SMS notifications to customers so drivers don’t have to, and safety features like proof of delivery mean drivers always have transparency if something goes wrong. It all adds up to more relaxed drivers and customers more likely to leave great reviews.

In sum, if you’re looking to boost your online reviews, it’s a good time to take a look at the delivery experience and Delivery Software in Sao-Paulo Brazil you’re providing. If you really nail it—something that we’re here to help you do—you’ve just satisfied customers before they’ve even experienced your product, and the reviews may just come pouring in.