Bilytica # 1 شركة ذكاء الأعمال السعودية The cloud has taken over the business communications market, with Gartner forecasting a 3.1 percent CAGR in cloud communications investment through 2020. While we may explore how a cloud-based phone system might assist various sorts of businesses, we can concentrate on one key point: everything about a company phone system is now transmitted over the internet.

It may appear to be a minor point, but consider this: for anything like voice to go over the internet, it must first be transformed to data. This means you’ve got data flowing through systems that can be traced and accessed. Data from a cloud phone system may give organizations valuable information into not just how they interact, but also other elements of their operations, such as:

Bilytica # 1 شركة ذكاء الأعمال السعودية

Sales And Marketing

The data from the phone number itself is one of the easiest to use. If a corporation has many phone lines that receive calls, they may use data to see which ones get the most calls, which ones convert the best, and which ones have the most unanswered calls شركة ذكاء الأعمال في المملكة العربية السعودية.

Marketing and sales may go even farther by determining which geographic place each phone number receives the majority of its calls. If companies combine their phone systems with a customer relationship management (CRM) solution like Salesforce, they may learn more about their callers’ demographics, such as their age and gender.

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Departments Of Information Technology

Because the phone system is housed in the cloud, it is normally the IT managers who are in charge of the system’s management شركة ذكاء الأعمال السعودية. The majority of their worries center on how employees interact with the phone system. IT managers may draw up listings of all inbound and outgoing operations during specified periods if something needs to be looked into. This contains things like call logs, caller ID destinations, and call length.

This will provide IT teams with a clearer view of how the system is used and what caused the issue that necessitated an inquiry.

Management Of The Department

Department heads want to know how effective their employees’ communication is. They can get information on call queue activity and volume to learn more about how the department has handled incoming calls. The department manager may observe the ratio of answered calls to missed calls from the data شركة ذكاء الأعمال السعودية. They may also look at the average amount of time callers spend on hold, as well as the average amount of time it takes to handle the issues that led to the calls.

Department officials can use this data to develop rules, objectives, and procedures that will enhance the department’s call handling efficiency.

Employee Supervision

Managers, like departments, want to learn ways to increase individual employee performance. Managers can bring up call activity and volume for the department, and they can do the same for their staff on a more micro level. The information may be utilized to improve employee performance evaluations. They can examine his average call duration, the number of calls he handles every day, or just listen to how he interacts with callers. The call activity data isn’t the be-all and end-all of an employee review, but it may certainly assist شركة ذكاء الأعمال السعودية.

This information may also be utilized to determine how management can enhance the employee’s performance. The average call length and call volume might help you figure out how much time an employee spends on the phone. You may then see if the volume is influencing the employee’s ability to do other duties that are part of their daily routine.

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شركة ذكاء الأعمال السعودية
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شركة ذكاء الأعمال السعودية